Service Request Ticket

Service Request Information

CONTACT	Name	Harrington, Rachel	Date	Dec 13, 2012 01:32 PM
	Department	College of Education	Phone	88831
	Location		Email	harringr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120397 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
	Serial No.	C2VJ71ZFDTY3	Location	PDR
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0087153, EndNote x6 for MAC from P0088017
	Wired NIC	A8:20:66:0E:6B:FD
	Wireless NIC	20:C9:D0:BC:58:23
	Bluetooth NIC	20:C9:D0:BC:58:24

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	Dec 17, 2012 03:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	Dec 17, 2012 03:07 PM	**This is an email** Dr. Harrington, I installed Endnote x6 on your computer this afternoon. To access the program, On your Finder click on GO, then select Applications, select Endnote, then select the Endnote icon. If you have any issues accessing the software after you return, please don't hesitate to let us know. All the best, Blake	Add Attachment
Blake von Brockdorff	Dec 17, 2012 02:40 PM	Task reassigned to Blake von Brockdorff.	Add Attachment
Blake von Brockdorff	Dec 17, 2012 02:38 PM	**This is an email** Not until after the new year. But my laptop is in my on my desk in my office. Thank you! Rachel	Add Attachment
Blake von Brockdorff	Dec 17, 2012 10:48 AM	**This is an email** Dr. Harrington, We have a service ticket in the computing services department to install Endnote x6 on to your WOU issued Macbook Pro. When will you be on campus next so that we can complete your request? Thank you, Blake	Add Attachment
Blake von Brockdorff	Dec 14, 2012 12:56 PM	Left vm requesting availability	Add Attachment
Tricia Flaherty	Dec 13, 2012 01:32 PM	Installer and product key/serial# can be found at- T:\Endnote\ENDNOTEX6	Add Attachment