Service Request Ticket - # 49149

Service Request Information

CONTACT Name Klumph, Randy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 13, 2012 02:20 PM
Department The Research Institute Phone 88885
Location Email klumphr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120362[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 Minitower, 8M, 3.4GHz w/HD4000
Serial No. BKKRVV1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0087063, DeepTrawl v3 Pro 2,000 from VISA2012003172 UPGRADED to v.3 Enterprise Unlimited on VISA2013003571 July2013, transfered from W#20060765 Camtasia Studio 7.1(upg) from VISA2011002931 and Adobe Acrobat Pro 10 WIN license from P0083034 DEC2012 SR#49019, Adobe Design&Web Prem CS6 WIN from P0088088, Adobe Premiere Pro CS6 WIN from P0088229 JAN2013; Adobe Acrobat DC (Pro)subscription from XXXX2016005512 serialized desktop AUG2016

Wired NIC 90:B1:1C:60:AB:82

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Jan 09, 2013 08:54 AM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Jan 09, 2013 08:54 AM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Jan 09, 2013 08:54 AM 
Lori said Done.
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Andrew Gandara Jan 09, 2013 08:33 AM 
Task reassigned to UCS Tech.
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Andrew Gandara Dec 20, 2012 03:38 PM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Dec 20, 2012 03:38 PM 
Warranty request sent.
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Andrew Gandara Dec 20, 2012 03:09 PM 
Task reassigned to UCS Tech.
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Andrew Gandara Dec 20, 2012 03:09 PM 
Updating drivers did nothing.
Service tag is BKKRVV1
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Andrew Gandara Dec 20, 2012 01:56 PM 
Task reassigned to Andrew Gandara.
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Katie Halvorson Dec 20, 2012 10:01 AM 
****This is an email****
Received voice mail from Blake requesting a time
to address this issue. Today until 3:00pm,
otherwise January
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Blake von Brockdorff Dec 19, 2012 10:43 AM 
Left vm requesting when he will be in the office
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Katie Halvorson Dec 13, 2012 02:20 PM 
****This is an email****
No error messages.
Nothing works. When plugging a jump drive it does
not mount the drive or add drive letter. When
plugging in hardware (keyboard) it does not function.

Regards,
Randy Klumph
The National Consortium on Deaf-Blindness
The Teaching Research Institute
345 N Monmouth Ave
Monmouth, OR 97361
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Katie Halvorson Dec 13, 2012 02:20 PM 
****This is an email****
Computer ID: 20120362[Edit Inv]

    Of the eight USB connections on this new
desktop, four (two back
    and two front) do not function.
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