Service Request Ticket - # 49150

Service Request Information

CONTACT Name Bull, Robbin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 13, 2012 03:36 PM
Department The Research Institute Phone 88562
Location Email robbin.bull@hknc.org Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110530[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 8L9MYRI Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MSOffice2010ProPlus P0083486 installedOffice2007,AcrobatPro10 WIN P0083486, TRANSFERREDfrom W#20060427- FilemakerPRoAdv10 w/Maint P0072910 Maint release FMPro11Adv Aug2010 & Maint release FMPro12Adv April2012(P0082690renewal), CamtasiaStudio v7.1&SnagItv10 VISA2011002726(upgradelicense formerly Sarah Beaird transferred to Robbin Bull)UPGRADE AcrobatPro11 WIN P0088088 DEC2012,Adobe PremiereProCS6WIN P0088229 JAN2013, CorelDRAW GraphicSuiteX6 VISA2012003433, UPGRADE CamtasiaStudio v8 VISA2012003479 JUN2013

Wired NIC D4:BE:D9:8B:63:9D

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Dec 18, 2012 09:41 AM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Dec 18, 2012 09:41 AM 
Installed and functioning
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Tricia Flaherty Dec 17, 2012 10:21 AM 
Disk media is with copy of this SR on shelving in
ITC009
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Blake von Brockdorff Dec 17, 2012 09:50 AM 
Installed on main station, requested to also have
it installed on her laptop. Confirmed this is ok
with Tricia. Will install it tomorrow morning
around 9am.
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Blake von Brockdorff Dec 17, 2012 08:48 AM 
Task reassigned to Blake von Brockdorff.
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Katie Halvorson Dec 14, 2012 03:22 PM 
She is available Monday before 130.
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Blake von Brockdorff Dec 14, 2012 10:53 AM 
left vm requesting availability
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Tricia Flaherty Dec 13, 2012 03:36 PM 
installer and license key can be found at T:\Adobe
Acrobat\Acrobat11Pro
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