Service Request Ticket - # 49151

Service Request Information

CONTACT Name Udell, Tom   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 13, 2012 03:37 PM
Department The Research Institute Phone 88785
Location Email udellt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100804[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. J0DZDP1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 license from P0079804 installed as Office Pro Plus 2007, Corel Draw Graphics Suite X5 from VISA2011002803, Adobe InDesign CS6 (v.8) License from P0093384; TRANSFER TO laptop W#20140019(See SR#58179) Adobe Creative Cloud Enterprise Desktop Apps term license(serialized device) from XXX2014004265-order8273

Wired NIC BC:30:5B:D8:4E:9A

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Dec 17, 2012 02:30 PM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Dec 17, 2012 02:30 PM 
Replaced the power supply. Heard a horrible fan
noise and traced it to the video card so swapped
that out too. All works again
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Blake von Brockdorff Dec 14, 2012 11:18 AM 
****This is an email****
Hi Nancy,

I came and checked out Tom Udell's computer today.
It looks like the power supply has failed and I
have put in a warranty request for the part. I am
hoping we can have the part installed and the unit
returned no later than Tuesday. If there are any
questions, please feel free to let me know.

Thank you,
Blake
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Blake von Brockdorff Dec 14, 2012 11:06 AM 
power supply has failed. Putting in for warranty
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Blake von Brockdorff Dec 14, 2012 10:57 AM 
Task reassigned to Blake von Brockdorff.
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Katie Halvorson Dec 14, 2012 09:01 AM 
Nancy called to check on the request because he is
without a computer.
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Katie Halvorson Dec 13, 2012 03:37 PM 
When he pushed the power button to turn on his
computer it made a loud pop sound.  There is no
light to the power button on the tower but his
monitors have power to them.  Had him check the
power source light on the back and it is off.  the
power strip he uses is currently working though.
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