Service Request Ticket - # 49153

Service Request Information

CONTACT Name Hoeckle, Myron   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 13, 2012 04:00 PM
Department Student Engagement Phone 88088
Location Email hoeckleml@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080203[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP LaserJet P2015dn Printer #CB368A#ABA
Serial No. CNBJR77654 Location PDR

Model CB368A Hostname
Notes duplexing Ink/Toner Refill

Wired NIC 00:1F:29:1D:36:0D

TECHS Submitted by Myron Hoeckle Contact hoeckleml@wou.edu 89201
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Dec 19, 2012 03:35 PM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Dec 19, 2012 03:35 PM 
Attempted to do a cold reset on the printer and
flashed the newest firmware. Still no change. The
only option left, according to HP, is to replace
the formatting board (motherboard). I was only
able to find used ones upwards of $150+ with this
issue often reoccuring in a short period of time.
Recommended purchasing a new printer.
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Blake von Brockdorff Dec 19, 2012 08:35 AM 
Task reassigned to Blake von Brockdorff.
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Andrew Gandara Dec 18, 2012 03:10 PM 
Priority changed from (3) Priority to (2) High Priority.
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Myron Hoeckle Dec 13, 2012 04:01 PM 
This site had some insight:           
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup-e-g-Windows-8/P2015-paper-jam-light-always-on/m-p/135575/highlight/true#M8214
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Myron Hoeckle Dec 13, 2012 04:00 PM 
this is a HP LaserJet P2015dn, it has to be back
up and running before next term starts.
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