Service Request Ticket

Service Request Information

CONTACT	Name	Lacey, Jenny	Date	Dec 14, 2012 09:33 AM
	Department	Facilities Services	Phone	88086
	Location		Email	laceyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091013 (opens in a new window)	Bldg/Room	ITC 310
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VL8RL1	Location	for CS Project-in ED 111
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2010 - DBANNED COMPUTER GIVEN TO CS DEPT
	Wired NIC	B8:AC:6F:7D:2E:83

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	Dec 14, 2012 11:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	Dec 14, 2012 11:58 AM	Task reassigned to Blake von Brockdorff.	Add Attachment
Blake von Brockdorff	Dec 14, 2012 11:58 AM	DVD-Rom drive failed. Replaced using spare. Warrantied the bad one	Add Attachment
Katie Halvorson	Dec 14, 2012 09:33 AM	When she tries to put different CDs (5) in her D: drive it doesn't play or go anywhere. She can hear it trying to spin and makes clicking noises but nothing goes. When I took her to my computer to check it, it gives options but still won't play.	Add Attachment