Service Request Ticket - # 49167

Service Request Information

CONTACT Name Taylor, Steve   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 17, 2012 09:26 AM
Department Natural Science/ Earth and Physical Science Phone 88398
Location Email taylors@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20120534[Edit Inv] (opens in a new window) Bldg/Room SSC 107
Service Tag Description Epson WorkForce DS-6500 Document Scanner #B11B205221
Serial No. PWTZ000845 Location
TECHS Submitted by Lacey Davis Contact ldavis08@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Jan 09, 2013 08:29 AM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Dec 18, 2012 08:39 AM 
Will double check this when we go install firewire cards today
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Katie Halvorson Dec 18, 2012 08:09 AM 
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Dec 18, 2012 08:08 AM 
****This is an email****
Hi Lori - see below, I assume we swapped out the
old scanners and replaced with new, at the same
computer stations in NS218A?  The only other thing
is to make sure that Adobe CS products (Photoshop,
Acrobat Pro) recognize and talk to the TWAIN
driver, etc.  Assuming these scanners still use
those types of drivers.

Any follow-up confirmation on the above, will be
helpful.  Thanks to you and Tricia for getting the
scanner situation straightened out in NS218A.  I'm
hoping these will hold out for a while in terms of
Microsoft updates / drivers, etc.

s.t.
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Andrew Gandara Dec 17, 2012 01:28 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Dec 17, 2012 01:28 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Dec 17, 2012 01:28 PM 
Delivered and tested.
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Lacey Davis Dec 17, 2012 09:26 AM 
Two Epson WorkForce DS-6500 Document Scanners need
to be setup and delivered to NS room 218A (they
are replacements). Steve Taylor is the contact for
this request. The W#'s for the scanners are
W#20120534[Edit Inv] and W#20120535[Edit Inv]. Steve wants these
scanners installed before the start of winter
term. The scanners are located on the counter in
ITC 008.
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