Service Request Ticket

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Service Request Information

CONTACT	Name	Havis, Priscilla	Date	Dec 17, 2012 01:01 PM
	Department	The Research Institute	Phone
	Location		Email	havisp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120003 (opens in a new window)	Bldg/Room	OFF Remote User
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C02J21C9DV30	Location	Priscilla Havlis, TRI-Eugene Office
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.7 (LION)	Software	MS Office 2011 Std for MAC from P0086167, TRANSFER from W#20070615-Harwick of Filemaker Pro license on Maint(current v12) from P0080905 DEC2012 SR49173
	Wired NIC	40:6C:8F:55:65:FE
	Wireless NIC	7C:D1:C3:92:97:A8
	Bluetooth NIC	7C:D1:C3:92:97:A9

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	jjohnson09@wou.edu	88925

Tracking

Entered by	Date	Memo
Joshua Johnson			Email Public
Entered by	Date	Memo
Joshua Johnson	Dec 20, 2012 11:11 AM	Task reassigned to Joshua Johnson.	Add Attachment
Joshua Johnson	Dec 20, 2012 11:11 AM	Task reassigned to Joshua Johnson.	Add Attachment
Joshua Johnson	Dec 20, 2012 11:11 AM	I was able to successfully use team viewer and transfer the files using the file transfer option. The program removed from the first computer successfully and was installed successfully onto the the new computer. She will call if she has any issues.	Add Attachment
Andrew Gandara	Dec 20, 2012 08:56 AM	Task reassigned to UCS Tech.	Add Attachment
Joshua Johnson	Dec 20, 2012 08:53 AM	**This is an outgoing email** Hi Priscilla, I need some additional information regarding service request #49173 Description: license program from one computer to another When would be a good time for me to call and help walk you through the moving of FileMaker Pro? Also can I get a phone number that I can call you on? I have the number 541-346-0567. Is this a good number? Joshua Johnson University Computing Services 503-838-8925	Add Attachment Public
Joshua Johnson	Dec 19, 2012 02:20 PM	Called and left a voice mail to have times available	Add Attachment
Andrew Gandara	Dec 19, 2012 11:41 AM	Will walk Josh through how to do this after lunch.	Add Attachment
Andrew Gandara	Dec 19, 2012 11:41 AM	Task reassigned to Andrew Gandara.	Add Attachment
Lori Burgeson	Dec 19, 2012 10:40 AM	3NX89-4XM35-1NJMV-293K4-8N31T-6M8JN-TX1VT	Add Attachment
Lori Burgeson	Dec 18, 2012 06:06 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Dec 17, 2012 05:29 PM	Task reassigned to Lori Burgeson.	Add Attachment
Tricia Flaherty	Dec 17, 2012 05:29 PM	I have updated the inventory record and T: drive files to indicate the licensing of Filemaker for TRI-Eugene user Pricsill H. Please remove Filemaker from W#20070615 to make the license transfer valid	Add Attachment
Lori Burgeson	Dec 17, 2012 03:27 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Lori Burgeson	Dec 17, 2012 03:27 PM	Tricia - do you want to change this on your end first and then we can uninstall the program from 20070615 and install it on 20120003?	Add Attachment
Katie Halvorson	Dec 17, 2012 01:01 PM	**This is an email** > > Dear Computer Support, > > I would like to request that one of the FileMaker Pro licenses at CBIRT be transferred from the computer of Robin Harwick ( 20070615) to the computer of Priscilla Havlis ( 20120003). > > Thank you for your assistance in this matter. > > Priscilla Havlis > Project Coordinator > CBIRT > 541-346-0567	Add Attachment