Service Request Ticket

Service Request Information

CONTACT	Name	Soukup, Michael	Date	Dec 17, 2012 01:04 PM
	Department	University Computing Solutions	Phone	88638
	Location		Email	soukupm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120559 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 Minitower, 8M, 3.4GHz w/HD4000
	Serial No.	DKRSNW1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0088059, Applications to be transfered from ?; PaintShop Pro X7 Education License from VISA2015004692
	Wired NIC	90:B1:1C:74:01:B9

TECHS	Submitted by	Lacey Davis	Contact	ldavis08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jun 16, 2014 07:42 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Jun 16, 2014 07:42 AM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Lori Burgeson	Jun 16, 2014 07:42 AM	Talked to Mike. He mentioned that this ticket has been done for quite some time. Mentioned to him that I would close out this ticket.	Add Attachment
Dale Goodell	Dec 21, 2012 02:35 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Dale Goodell	Dec 18, 2012 11:53 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Dale Goodell	Dec 18, 2012 11:53 AM	Task reassigned to Dale Goodell.	Add Attachment
Lacey Davis	Dec 17, 2012 01:04 PM	A GFA Dell OptiPlex 9010 MT computer and Dell monitor need to be set up and delivered to Mike Soukup in ITC 004. The W# for this computer is W# 20120559. The username for it is ucstech with no password. This computer is replacing the computer with W# 20071117. The new monitor W# is W# 20110973. The equipment is located on the New GFA setup shelf in the hallway.	Add Attachment