Service Request Ticket

Service Request Information

CONTACT	Name	Davis, Cheryl	Date	Dec 18, 2012 01:12 PM
	Department	Deaf Studies and Professional Studies	Phone	88053
	Location		Email	davisc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091025 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VCDRL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:7D:2F:9F

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	Dec 18, 2012 04:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	Dec 18, 2012 04:03 PM	Krusty has a bad driver. Manually changed the driver on the local machine and everything works again.	Add Attachment
Blake von Brockdorff	Dec 18, 2012 01:51 PM	Task reassigned to Blake von Brockdorff.	Add Attachment
Katie Halvorson	Dec 18, 2012 01:12 PM	may not*	Add Attachment
Katie Halvorson	Dec 18, 2012 01:12 PM	Someone came and updated to win7 and she followed the directions to add a printer and the printer is on her print list but nothing is being sent to the printer. Error when printing Word says there many not be enough memory, problem with driver, or loose cables/bad connection. She has also tried printing a PDF that had no error but wasn't being send to the printer.	Add Attachment