Service Request Ticket - # 49186

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 19, 2012 11:36 AM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091334[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5351KM1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 5351KM1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819, transfer from W#20050786 Adobe Master CS4 Win from P0070829, and Adobe Acrobat PRO Extended v9.0 WIN from P0070929, Respondus v4 single-user from VISA2012003175

Wired NIC B8:AC:6F:83:F7:6C

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Dec 19, 2012 03:30 PM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Dec 19, 2012 03:30 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Dec 19, 2012 03:30 PM 
The port was disconnected.
Paul fixed it.
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Lexie Widmer Dec 19, 2012 11:36 AM 
He has restarted his computer but there is still
no connectivity.  He has checked the cables, but
there is only one ethernet port to try.  He cannot
see the network drives via my computer, except the
X: which has a red x on it.  When he tries to
connect, it says unable to connect to the Internet.  

username: carters
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