Service Request Ticket - # 49189

Service Request Information

CONTACT Name Sauer, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 19, 2012 02:09 PM
Department University Computing Solutions Phone 88960
Location Email sauern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100252[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
Serial No. 8959KN1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0077114 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:AC:4B:BC

TECHS Submitted by Nathan Sauer Contact sauern@wou.edu 88960
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Dec 21, 2012 11:54 AM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Dec 21, 2012 11:54 AM 
Imaged and ready for Nathan to do his thing.
Delivered to him personally
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Blake von Brockdorff Dec 20, 2012 03:11 PM 
Hard drive installed, working on image
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Blake von Brockdorff Dec 20, 2012 11:53 AM 
Task reassigned to Blake von Brockdorff.
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Blake von Brockdorff Dec 19, 2012 02:56 PM 
Hard drive has failed. Requested warranty
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Lori Burgeson Dec 19, 2012 02:46 PM 
New HD has been warrantied with Dell
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Nathan Sauer Dec 19, 2012 02:09 PM 
I did a re-boot and it loaded after about 5 min,
and then Windows said it had a hard drive error.
Please correct before classes start again.
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