Service Request Ticket - # 49191

Service Request Information

CONTACT Name Thomas, Cathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 19, 2012 03:30 PM
Department The Research Institute Phone 5413460593
Location Email thomasc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20091534[Edit Inv] (opens in a new window) Bldg/Room OFF Remote User
Service Tag Description Apple MacBook Pro, 15-inch, aluminum #Z0J6
Serial No. W80240XVAGZ Location Cathy Thomas

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Unknown Software MS Office 2008 for MAC from P0075469, Adobe Design Std CS5.5 MAC from P0072550, Filemaker Pro license on Maint(current v12) from P0080905. SPSS Statistics v.20 Std Auth user from P0084830 renewed on P0097583(expires MAY2016),

Wired NIC C4:2C:03:0C:9C:02


Wireless NIC 90:27:E4:F1:AA:61


Bluetooth NIC 90:27:E4:F1:9A:48

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jan 11, 2013 07:19 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 11, 2013 07:19 AM 
Cathy's computer was re-imaged yesterday and all
programs listed below are now on her computer. 
She also does have access to I:\TRC
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Dave McEvilly Jan 08, 2013 09:17 AM 
Task reassigned to Lori Burgeson.
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Dave McEvilly Jan 08, 2013 09:17 AM 
Cathy is able to get into the I drive fine.
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Lori Burgeson Jan 07, 2013 10:39 AM 
Task reassigned to Dave McEvilly.
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Laven Voth Dec 20, 2012 02:38 PM 
Task reassigned to Laven Voth.
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Lexie Widmer Dec 19, 2012 03:37 PM 
Priority changed from (3) Priority to (2) High Priority.
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Lexie Widmer Dec 19, 2012 03:30 PM 
She got her computer back (previous ticket 48559)
from Apple, finding that it had been completely
wiped.  She needs WOU programs reloaded to the MAC
as well as access to the I: TRC drive.  She was
adamant that she could not connect to the drive,
and wouldn't turn on the computer to check.  To
her understanding "WOU loads a special OS thing on
the computer."  She wants as much done remotely as
possible tomorrow.  She is available starting at
0730 tomorrow.  

usernmame: thomasc
Cell Phone: 541.521.1105, can contact at anytime.

Programs: FIle Maker, SPFF, Adobe Creative Suite,
Office Suite


Department Head: Ella Taylor 503.838.8589
taylore@wou.edu
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