Service Request Ticket

Service Request Information

CONTACT	Name	Reagle, Christina	Date	Jan 02, 2013 01:54 PM
	Department	The Research Institute	Phone	88871
	Location		Email	reaglec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120526 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Macbook Air 13-in, 256GB Flash Storage #Z0ND
	Serial No.	C02JL3BYDRVG	Location	PDR 2023 Giveaway
	CPU	Intel Core i7(2.0GHz, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 for MAC std from P0087457
	Wired NIC	A8:20:66:1D:1E:EB
	Wireless NIC	98:FE:94:42:76:36
	Bluetooth NIC	98:FE:94:42:76:37

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 03, 2013 09:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jan 03, 2013 09:24 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Megan Thibeault	Jan 03, 2013 09:24 AM	Lori and I went over and looked at this issue. We discovered that her 30 day trial is up for PostBox. She is going to purchase PostBox and that should resolve her email issue.	Add Attachment
Megan Thibeault	Jan 02, 2013 03:44 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Jan 02, 2013 03:44 PM	Going to her office tomorrow at 9am.	Add Attachment
Megan Thibeault	Jan 02, 2013 02:51 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jan 02, 2013 02:51 PM	left vm	Add Attachment
Dave Diemer	Jan 02, 2013 02:22 PM	Task reassigned to Megan Eichler.	Add Attachment
Dave Diemer	Jan 02, 2013 02:22 PM	This appears to be a configuration issue.	Add Attachment
Lexie Widmer	Jan 02, 2013 01:54 PM	Unable to send any (including WOU recipients) messages through Postbox on Mac. She can receive messages though. She can send/receive through gmail via portal. reaglec@wou.edu V00237576	Add Attachment