Service Request Ticket - # 49235

Service Request Ticket - # 49235

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Service Request Information

CONTACT	Name	Guy, Trisha	Date	Jan 02, 2013 03:40 PM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120591 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870/DN Color Printer
	Serial No.	XFL128750	Location	PDR
	Model	8870/DN	Hostname	hc-tylenol
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord, NOT STUDENT TECH and NOT PAGEPACK IP: 140.211.64.66	Ink/Toner Refill
	Wired NIC	9C:93:4E:14:D3:88

TECHS	Submitted by	Lacey Davis	Contact	ldavis08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Feb 22, 2013 02:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Feb 22, 2013 02:52 PM	Printers have been delivered and set up	Add Attachment
Lori Burgeson	Feb 04, 2013 10:35 AM	New printer was delivered late last week. Mac addr was changed on Paul's end. Everything set up on krusty with 32-bit and 64-bit drivers. New labels need to be printed	Add Attachment
Lori Burgeson	Jan 28, 2013 07:01 AM	John replaced many of the parts, but the printer is now ripping the paper. We are going to be sent a replacement printer.	Add Attachment
Lori Burgeson	Jan 25, 2013 02:44 PM	John is supposed to come out this afternoon to replace parts in Tylenol.	Add Attachment
Lori Burgeson	Jan 14, 2013 06:39 AM	Cascade was called Friday for HC-Tylenol	Add Attachment
Lori Burgeson	Jan 11, 2013 01:15 PM	HC-Advil was set up	Add Attachment
Lori Burgeson	Jan 08, 2013 01:31 PM	HC-Advil is ready to be deployed. Emailed Trisha asking for room number for the printers and if an active network port is available. Cascade needs to be called for HC-Tylenol. Every other page that is printed is crinkled.	Add Attachment
Lori Burgeson	Jan 07, 2013 02:34 PM	The last post was for a different service request which has been completed by Adam.	Add Attachment
Katie Halvorson	Jan 07, 2013 12:27 PM	**This is an email** Checking to see if anyone will be available today to install this software. I want to make sure I am around if needed. Regards, Randy Klumph The National Consortium on Deaf-Blindness The Teaching Research Institute 345 N Monmouth Ave Monmouth, OR 97361 klumphr@wou.edu 503.838.8885 http://nationaldb.org http://www.wou.edu/tri On 1/7/2013 9:04 AM, Randy Klumph wrote: Received a voicemail regarding task 49253 - installation of Adobe Premier I am available in my office today from 10-3, but out Tues-Fri	Add Attachment
Lori Burgeson	Jan 04, 2013 08:23 AM	Make sure to update inventory once installed	Add Attachment
Lori Burgeson	Jan 04, 2013 08:22 AM	9C:93:4E:14:D2:60 - 20120591 - HC-Tylenol - 140.211.64.66 9C:93:4E:14:D5:C2 - 20120592 - HC-Advil - 140.211.64.67	Add Attachment
Lori Burgeson	Jan 03, 2013 08:46 AM	Sent Paul a request to get 2 IP addresses for the printers	Add Attachment
Lori Burgeson	Jan 03, 2013 08:27 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lacey Davis	Jan 02, 2013 03:40 PM	Two Xerox Color Cube 8870/DN color printers need to be setup and delivered to the Student Health and Counseling Center. They are network computers. They are for use with Medicat. The W#'s for the printers are W# 20120591 and W# 20120592. They are located on the counter in ITC 008.	Add Attachment