Service Request Ticket - # 49239

Service Request Information

CONTACT Name Helpdesk, Helpdesk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 03, 2013 08:34 AM
Department Phone 88925
Location Email ucshelpdesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20090120[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFKZVH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:31:4F:3D


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact jjohnson09@wou.edu 88925

Tracking

Entered by Date Memo
Joshua Johnson
Email

Public

Entered by Date Memo
Joshua Johnson Jan 03, 2013 11:50 AM
Status changed from (1) Pending to (5) Completed
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Joshua Johnson Jan 03, 2013 11:50 AM
Task reassigned to Joshua Johnson.
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Joshua Johnson Jan 03, 2013 11:50 AM
The computer has been reimaged and updated.
Everything seems to be working fine 
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Joshua Johnson Jan 03, 2013 08:34 AM
Computer 20090120[Edit Inv], located in the 24 hour lab of
the library will not load profiles. It is giving a
black desktop with a message that states 

"C:\Windows\system32\config\systemprofile\Desktop
referes to a location that is unavailable. It
could be on a hard drive on this computer, or a
network. Check to make sure that the disk is
properly inserted, or that your are connected to
the Internet or your network, and then try again.
If it still cannot be located, the information
might have been moved to a different location."

I have checked to make sure there is a network
connection and have restarted the computer. 

The Computer is labeled E1 and is the last
computer from on the printer side.

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