Service Request Ticket - # 49240

Service Request Information

CONTACT Name Smith, Sandy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 03, 2013 09:41 AM
Department Center for Academic Innovation Phone 88691
Location Email smithsl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20100331[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo
Serial No. W804200CATP Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software Microsoft Office for Mac 2011 from P0077403, Adobe InDesign CS5 for MAC from P0079009 and Adobe Dreamweaver CS5 for MAC from P0079009, Adobe Captivate 6 for MAC from P0086611, FileMaker Pro 11 from P0082550 transferred from W#20101159 JAN2013 SR49240, Telestream ScreenFlow 4.0.5 from VISA2013003771

Wired NIC C8:BC:C8:9B:29:D4


Wireless NIC F0:B4:79:15:06:CB


Bluetooth NIC F0:B4:79:07:C7:C2


TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public

Entered by Date Memo
Megan Thibeault Jan 23, 2013 03:01 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Megan Thibeault Jan 23, 2013 03:00 PM
Task reassigned to Andrew Gandara.
Add Attachment
Megan Thibeault Jan 23, 2013 03:00 PM
Andrew installed the software 
Add Attachment
Joshua Johnson Jan 23, 2013 08:44 AM
Today until noon and all day Thursday 
Add Attachment
Andrew Gandara Jan 22, 2013 10:10 AM
Priority changed from (2) High Priority to (1) Highest Priority.
Add Attachment
Andrew Gandara Jan 17, 2013 01:05 PM
Uninstalled from JoNan's computer.
Now waiting for when Brian can come in and install FileMaker on his 
Mac.
Add Attachment
Andrew Gandara Jan 17, 2013 11:03 AM
Priority changed from (3) Priority to (2) High Priority.
Add Attachment
Andrew Gandara Jan 17, 2013 11:03 AM
JoNan is available today after noon. Will go in around 12:30.
Brian works a lot from home so they are going to email us when he 
is available so we can go install it on his mac.
Add Attachment
Lexie Widmer Jan 16, 2013 05:01 PM
****This is an email****
Has a time been identified to do this? It¿s
possible we could arrange a time on Friday of this
week, although I prefer to disrupt the users as
little as possible. Please advise some possible times.

Thanks,

Sandy
Add Attachment
Katie Halvorson Jan 09, 2013 11:24 AM
****This is an email****
The MacBook is leaving at 11:30 today. It will be
here Thursday morning and may be here Friday. When
you determine a time let me know so that we can
ensure it is here. The PC user is back in the
office next week so it would be nice to take care
of it before then.
Add Attachment
Katie Halvorson Jan 09, 2013 10:29 AM
****This is an email****
Adam called me on Friday asking when this could be
done. I left a message on Monday saying we¿d like
it done Wednesday morning or Thursday morning if
possible. Any idea when this could be scheduled?
Add Attachment
Adam Fyffe Jan 04, 2013 10:11 AM
Left VM
Add Attachment
Tricia Flaherty Jan 03, 2013 05:09 PM
Task reassigned to UCS Tech.
Add Attachment
Tricia Flaherty Jan 03, 2013 05:08 PM
T:\FileMaker\FileMaker Pro\Filemaker Pro 11
edited inventory and T Drive to reflect license
move FileMaker Pro 11 from P0082550 transferred
from W#20101159[Edit Inv] to W#20100331[Edit Inv]
Add Attachment
Lori Burgeson Jan 03, 2013 10:39 AM
Task reassigned to Tricia Flaherty.
Add Attachment
Lori Burgeson Jan 03, 2013 10:39 AM
Tricia - can you please take care of the licensing
change and once that is finished, we will
uninstall Filemaker from 20101159[Edit Inv] and put it on
20100331[Edit Inv].
Add Attachment
Lexie Widmer Jan 03, 2013 09:41 AM
****This is an email****
Brian Sly-Haley is currently using our MacBook
(WOU #20100331). He has FileMaker on his work PC
but frequently works remotely using the MacBook
and finds the remote server cumbersome. We have an
installation of FileMaker on JoNan LeRoy¿s PC (WOU
#20101159), which is not being used. Rather than
purchase another license of FileMaker, we¿re
wondering if we can move it from #20101159[Edit Inv] (PC) to
#20100331[Edit Inv] (Mac).

 

Another bit of information is that we¿ve been
discussing replacement databases with Michael
Ellis. It would be great if the portal database
that Brian needs could be developed instead of
creating it on FileMaker and eventually migrating
to a new database. However, it is our
understanding that this is several months away and
Brian can¿t wait that long.
Add Attachment
Lexie Widmer Jan 03, 2013 09:41 AM
****This is an email****

Is it possible to move FileMaker from A PC to a
MacBook? I hesitate to purchase another license
when I have it on a PC that isn¿t currently using it¿

 
Add Attachment