Service Request Ticket - # 49252

Service Request Information

CONTACT Name Bull, Robbin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 03, 2013 05:21 PM
Department The Research Institute Phone 88562
Location Email robbin.bull@hknc.org Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110530[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 8L9MYRI Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MSOffice2010ProPlus P0083486 installedOffice2007,AcrobatPro10 WIN P0083486, TRANSFERREDfrom W#20060427- FilemakerPRoAdv10 w/Maint P0072910 Maint release FMPro11Adv Aug2010 & Maint release FMPro12Adv April2012(P0082690renewal), CamtasiaStudio v7.1&SnagItv10 VISA2011002726(upgradelicense formerly Sarah Beaird transferred to Robbin Bull)UPGRADE AcrobatPro11 WIN P0088088 DEC2012,Adobe PremiereProCS6WIN P0088229 JAN2013, CorelDRAW GraphicSuiteX6 VISA2012003433, UPGRADE CamtasiaStudio v8 VISA2012003479 JUN2013

Wired NIC D4:BE:D9:8B:63:9D

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jan 17, 2013 02:39 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 17, 2013 02:39 PM 
All updates were pushed through today.  Robbin
checked to make sure she was able to access Premier.
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Lori Burgeson Jan 17, 2013 06:31 AM 
****This is an email****
Hi Robbin,

I was just checking on the status of your CS6
install and the updates that were started
yesterday.  Hopefully that has finally finished
updating for you.  Those updates usually take
quite some time.  Let me know the status and if
that finished, I will close out your ticket.

Thank you,

Lori Burgeson
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Adam Fyffe Jan 16, 2013 01:42 PM 
Software was started, need another tech to return
and get disc and finish installation.
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Lori Burgeson Jan 16, 2013 12:50 PM 
Adam is going to begin the process
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Katie Halvorson Jan 16, 2013 10:00 AM 
Task reassigned to Lori Burgeson.
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Katie Halvorson Jan 16, 2013 09:59 AM 
She is around all day but she would like an ETA
for when this can be completed.
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Joshua Johnson Jan 15, 2013 12:15 PM 
The laptop number is personal lap. She will be in
office anytime on Wednesday. The program is on the
t drive
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Lori Burgeson Jan 14, 2013 11:48 AM 
Task reassigned to Service Request Desk.
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Lori Burgeson Jan 14, 2013 11:48 AM 
Can you please find out the WOU number of Robbin's
laptop then put this back in the UCS Tech queue?
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Joshua Johnson Jan 14, 2013 08:00 AM 
Task reassigned to UCS Tech.
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Katie Halvorson Jan 09, 2013 01:54 PM 
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Jan 09, 2013 01:54 PM 
****This is an email****
As per the licensing agreement for Adobe Premiere
CS6, I would like a second copy installed on my
laptop for use when working away from the office.

Inline image 1
Thank you,
Robbin Bull
x88562
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Joshua Johnson Jan 04, 2013 08:59 AM 
Status changed from (1) Pending to (5) Completed
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Joshua Johnson Jan 04, 2013 08:59 AM 
Task reassigned to Joshua Johnson.
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Joshua Johnson Jan 04, 2013 08:59 AM 
The software has been installed and tested.
Everything seems to be working fine on the computer.
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Tricia Flaherty Jan 03, 2013 05:21 PM 
Installer at:
T:\Adobe Premiere\PremiereProCS6\PremiereProCS6WIN
may require Adobe ID so see file under T:\Adobe
Creative Suite\Adobe CS6
Suites\AdobeIDREQ'DFORCS6INSTALL 
for more information
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