Service Request Ticket

Service Request Information

CONTACT	Name	Whitenack, Faye	Date	Jan 07, 2013 08:09 AM
	Department	Business Services	Phone	88172
	Location		Email	whitenaf@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110835 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2GDZ4V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:26:31:32

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Lori Burgeson	Jan 11, 2013 11:34 AM	Task reassigned to Megan Eichler.	Add Attachment
Lori Burgeson	Jan 11, 2013 11:34 AM	Task reassigned to Megan Eichler.	Add Attachment
Lori Burgeson	Jan 11, 2013 11:34 AM	motherboard was installed and unit was tested. It is now back in Faye's office	Add Attachment
Lori Burgeson	Jan 09, 2013 03:15 PM	new power supply did not work. Ordered new motherboard.	Add Attachment
Lori Burgeson	Jan 09, 2013 11:33 AM	Ordered power supply yesterday	Add Attachment
Laven Voth	Jan 09, 2013 09:37 AM	Task reassigned to Lori Burgeson.	Add Attachment
Adam Fyffe	Jan 08, 2013 03:32 PM	Computer is sitting on the tech workstation. She would like to try and save her explorer favorites along with adding her software back if we image it.	Add Attachment
Lori Burgeson	Jan 07, 2013 01:02 PM	Andrew is prepping a temporary station and he will bring her computer back so we can take a better look and possibly warranty parts.	Add Attachment
Joshua Johnson	Jan 07, 2013 08:10 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joshua Johnson	Jan 07, 2013 08:09 AM	The computer will not turn on and the power button is flashing yellow. She has unplugged the power from the computer and that still did not correct the issue. AD 101J Faye Whitenack 88172 whitenat@wou.edu	Add Attachment