Service Request Ticket - # 49266

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2013 09:33 AM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080293[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Laserjet P4515X Printer #CB516A#ABA
Serial No. CNDY126679 Location PDR

Model CB516A Hostname wuclab.wou.edu
Notes duplexing, 2nd 500 sheet tray original printer, maintenance repair with HP LJ P4515 Maint Kit from P0080195 5-2011 SR42487, LaserJet P4515 fuser maint. replacement from P0085129 5-2012 SR47080, LJ P4515X Maint Kit for Maint repair SR49266 from P0088748 IP: 140.211.118.46 Ink/Toner Refill HP 64A or HP 64X

Wired NIC 00:1F:29:24:A4:76

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Mar 06, 2013 07:37 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Mar 06, 2013 07:37 AM 
Both maintenance kits were installed.  New rollers
were installed and both printers seem to be
functioning properly
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Tricia Flaherty Feb 28, 2013 02:16 PM 
maybe this info will help clear things up;
W#20080294[Edit Inv] in WUC 111 had a maint kit from
P0088536 and SR49328 replaced Feb 1, 2013.
W#20080293[Edit Inv] in WUC 111 had maint kit from P0088748
received 2-18-2013 and this is the Maint kit that
Joanie put back on your desk and looks like it
still needs to be installed.
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Lexie Widmer Feb 26, 2013 02:24 PM 
****This is an email****
For the 20080293[Edit Inv] I never got it. Sorry I gave you
the wrong numbers below. The one that needs the
maintenance kit is 20080294[Edit Inv]. Urrr I hate it when I
do that
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Lexie Widmer Feb 26, 2013 02:24 PM 
****This is an email****
So what¿s up you guys. I have had a request in to
fix one of the printers in the computer lab for
close to a month if not longer. It has not been
fixed. The WOU number is 20082093[Edit Inv]

 

The other printer 20082094[Edit Inv] says ¿order maintenance
kit¿. It is working.

 

I would appreciate an update on the printer that
isn¿t working. Thanks!

 

Angie Barry

Office Coordinator

Student Leadership & Activities

503.838.8064 phone

503.838.8427 fax
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Lori Burgeson Feb 22, 2013 07:33 AM 
Still waiting to receive the maintenance kit for
this printer
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Katie Halvorson Feb 11, 2013 11:48 AM 
****This is an email****
Greetings,

 

I was checking in on the printers in the WUC
Computer Lab. The one (20080293) have been out of
order now for a couple of weeks. It keeps jamming.
I am sorry I don¿t have a service request number
for it. Also, the other printer has had some
problems with jamming. It is working but we
average 5-6 times a day of needing to remove jams.
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Lori Burgeson Feb 04, 2013 12:03 PM 
Maintenance Kit was ordered.  PR# 6785
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Adam Fyffe Feb 04, 2013 11:55 AM 
0% kit
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Adam Fyffe Feb 04, 2013 11:54 AM 
Task reassigned to Lori Burgeson.
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Adam Fyffe Feb 04, 2013 11:54 AM 
keeps jamming, needs new kit
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Katie Halvorson Feb 04, 2013 11:32 AM 
jamming*
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Katie Halvorson Feb 04, 2013 11:32 AM 
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Feb 04, 2013 11:32 AM 
They have been down there 3 times the last hour.  
Still keeps jammed.  Pull the jam out and then the
next job gets jammed and no print jobs are being
completed.
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Adam Fyffe Feb 01, 2013 01:30 PM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Feb 01, 2013 01:30 PM 
Cleared out jam and resized the tray on the bottom
to fit the correct paper size in the tray
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Katie Halvorson Feb 01, 2013 01:13 PM 
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Feb 01, 2013 01:13 PM 
They have been done 8 times this morning to keep
clearing out jams.  It gets cleared and then jams
again a few minutes later.
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Adam Fyffe Jan 07, 2013 12:33 PM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Jan 07, 2013 12:33 PM 
Everything seem to be working fine.  I printed out
the log and every 2 months it has 2 jams that
cannot be cleared by the printer. Working now though.
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Adam Fyffe Jan 07, 2013 09:47 AM 
Task reassigned to Adam Fyffe.
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Joshua Johnson Jan 07, 2013 09:33 AM 

Printer 20080293[Edit Inv] says it has a jam. I checked it
and can¿t find a jam anywhere. I have turned it off.

 

Angie
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