Service Request Ticket - # 49268

Service Request Information

CONTACT Name Horsey, Rip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2013 11:05 AM
Department Campus Recreation/HWC Phone 89535
Location Email horseyr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100676[Edit Inv] (opens in a new window) Bldg/Room HWC 110
Service Tag GW91CP1 Description Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. GW91CP1 Location HWC Student Wkstn, (not specified staff user)

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software MS Office Pro Plus 2010 license from P0079117 installed as Office Pro Plus 2007. VSI_RecTrac client

Wired NIC BC:30:5B:D4:A8:EE

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jan 09, 2013 11:15 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 09, 2013 11:15 AM 
Power supply arrived and was installed.  Computer
was put back into production.
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Laven Voth Jan 09, 2013 09:40 AM 
Task reassigned to Lori Burgeson.
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Megan Thibeault Jan 07, 2013 11:47 AM 
Lori and I picked up this computer, Lori is
ordering a new power supply. They had extra
computers so we are imaging one of their extra
computers to replace this one until we get it back
up and running.
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Katie Halvorson Jan 07, 2013 11:42 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Katie Halvorson Jan 07, 2013 11:42 AM 
he moved things around and condensed the wires but
it was working fine and Saturday morning they
started up the computer and made some noises. 
Megan came to pick up the computer.
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Katie Halvorson Jan 07, 2013 11:06 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Katie Halvorson Jan 07, 2013 11:06 AM 
contacted Rip and left vm asking more about the issue.
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Katie Halvorson Jan 07, 2013 11:05 AM 
****This is an email****
I could not find a task for this station.  Could
you contact Rip Horsey or other staff in Health
and Wellness about fixing the station W#20100676[Edit Inv]
that they emailed Mike Ross about that is sparking
and smoking we need to get a tech out to check on
it as it is still under warranty and I do have
additional stations that they can put into place
while it is worked on.

    Rip Horsey
    Western Oregon University
    Health and Wellness Center Director
    503-838-9535


Tricia Flaherty
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Katie Halvorson Jan 07, 2013 11:05 AM 
****This is an email****
Thanks, Tricia:  Malfunctioning machine WOU ID: 
20100676[Edit Inv].

Mike
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Katie Halvorson Jan 07, 2013 11:05 AM 
****This is an email****
Hi mike, 
They had two stations one for pool office and one
for fitness floor that we asked them repeatedly
about installing and they kept telling us not yet.
 Rip and Melissa were both aware of them.  I still
have them stored in my back counter so we can
definitely make use of them...finally.  Also the
station that went bad should still be under
warranty so techs should resolve that.  I will
check on this issue when I get to work this morning.

Tricia
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