Service Request Ticket - # 49269

Service Request Ticket - # 49269

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Service Request Information

CONTACT	Name	DeNoyer, Sue	Date	Jan 07, 2013 11:47 AM
	Department	College of Liberal Arts and Sciences	Phone	88690
	Location		Email	denoyes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090298 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	HFN9CK1	Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFN9CK1	Location	009
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:31:48:6A

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	soukupm@wou.edu	88568

Tracking

Entered by	Date	Memo
Mike Soukup			Email Public
Entered by	Date	Memo
Katie Halvorson	Jan 08, 2013 09:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Mike Soukup	Jan 08, 2013 09:06 AM	Dorothy Hendrickson fixed the problem by removing her from the restricted staff access group in Banner.	Add Attachment
Michael Ellis	Jan 08, 2013 08:37 AM	Task reassigned to Mike Soukup.	Add Attachment
Michael Ellis	Jan 08, 2013 08:37 AM	Can you check on this with Faye please?	Add Attachment
Andrew Gandara	Jan 07, 2013 04:57 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Jan 07, 2013 04:57 PM	Called Soukup and he was gone for the day. Eventually called Faye Whitenack 88172 and told her about the issue and she asked for Sue's number and said she would give her a call and try and get it fixed for her. I will follow up with Sue and whoever else tomorrow.	Add Attachment
Lexie Widmer	Jan 07, 2013 04:39 PM	Called to check status. This is affecting students' financial aid. She did try other computers and same error message.	Add Attachment
Lexie Widmer	Jan 07, 2013 03:36 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lexie Widmer	Jan 07, 2013 03:36 PM	She called to check on status. This student needs to be registered by today. She continues to get the error message "ORA-20065" term not available for update. It comes up with every student she tries to register.	Add Attachment
Katie Halvorson	Jan 07, 2013 11:47 AM	She was registering a student and an error popped up and went away. She cannot remember the error. When she went back to check to see if the student was registered and it is not showing now. She tried again and the same error came up again. There was a bunch of numbers that started with "OR". Now the banner screen is frozen.	Add Attachment