Service Request Ticket - # 49270

Service Request Information

CONTACT Name Kunze, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2013 12:04 PM
Department Behavioral Sciences Division Phone 88344
Location Email kunzel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20040642[Edit Inv] (opens in a new window) Bldg/Room BELL 312
Service Tag Description HP LaserJet 4250dtn printer #Q5403A#ABA
Serial No. SCNBXC35310 Location

Model Q5403A Hostname
Notes Duplexing, 2X500 sheet input trays Fuser for HP LJ4250 FEB2011 SR#41041, Maint Kit for HPLJ4250 from P0088563 March 2013 SR49437 Ink/Toner Refill

Wired NIC 00:12:79:80:49:F0

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Jan 07, 2013 01:31 PM 
Task reassigned to Adam Fyffe.
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Adam Fyffe Jan 07, 2013 01:31 PM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Jan 07, 2013 01:23 PM 
I cleared the jam taking out multiple pages that
they probably missed in small spots.  I had some
teachers test it and it seems to be working fine.
 I tested it 3 times with different settings.
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Katie Halvorson Jan 07, 2013 12:04 PM 
For the last month they will send a print job to
Psyc-cage-languages printer and it goes to the
printer and then jams.  They clear the jam and try
to print again but always jams.  They are unable
to complete any kind of print job.  She talked to
Tricia and she advised her to try and get a new
maintenance kit.
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