Service Request Ticket - # 49275

Service Request Information

CONTACT Name Smith, Rachel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2013 05:02 PM
Department Creative Arts/Art Phone 88340
Location Email smithra@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090338[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
Serial No. SQP9190BT0TG Location PDR

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0071641, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844

Wired NIC 00:25:4B:A1:49:5A


Wireless NIC 00:24:36:B5:02:4C


Bluetooth NIC 00:25:00:C6:E8:50

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Lori Burgeson Jan 11, 2013 03:18 PM 
Task reassigned to Laven Voth.
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Lori Burgeson Jan 11, 2013 03:18 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 11, 2013 12:54 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Jan 11, 2013 12:54 PM 
PR# 6733 - Ram was ordered for 20091472[Edit Inv]
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Lori Burgeson Jan 10, 2013 07:31 AM 
All computers have been updated and checked for
CS5 except one because it was in use.  All
computers have CS5 except 20091472[Edit Inv] - it is not
licensed for it.
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Lori Burgeson Jan 08, 2013 01:25 PM 
The computer in ITC 104 has bad RAM and Laven gave
me the stick so I can submit a purchase order for
new RAM.  The computers in CH303 still need to be
looked into
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Lexie Widmer Jan 07, 2013 05:03 PM 
****This is an email****
Hello,

The computer in ITC 104 is labeled B1, but I've
listed the longer number below.  It has had a
piece of paper taped to it that reads "out of
order" for several months.  I have no idea what's
wrong with it as my class last term was not full
and no one needed to use it.

ITC 104: Computer # 20090338[Edit Inv] (B1)

If there is any way to put priority on the ITC 104
computer it would be very helpful.

The computers that need to be updated in Campbell
hall are in room CH303.  I did not try them all
out to see if they were Cs4 or 5, but I've heard
that several have older software, and that the
printer doesn't work in that room.  The computer
numbers are as follows:

Room CH 303:
20120221[Edit Inv]
20120222[Edit Inv]
20091472[Edit Inv]
20120223[Edit Inv]
20120224[Edit Inv]

Thank you for your assistance.

Rachel Wolfson
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Lexie Widmer Jan 07, 2013 05:02 PM 
****This is an email****
Hello,

I teach a full class in ITC 104.  It appears that
one of the computers in the classroom doesn't
work, leaving me with one too few computers for my
students.

Classroom ITC 104
Computer # B1

Also, some of my students have informed me that
the computer lab in Campbell Hall 312 has several
computers with different software, and that the
computers are glitchy.  I wasn't sure if it was
possible to update them with CS5 at least since it
is in the art building.  I hear most are using CS4.

Thank you, and thank you for fixing some of the
other problems in ITC104.

Best,

Rachel Wolfson
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