Service Request Ticket - # 49283

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 08, 2013 01:59 PM
Department University Computing Solutions Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100775[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag D49CDP1 Description Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. D49CDP1 Location

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0079398 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:D4:CB:CD

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Jan 09, 2013 09:08 AM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Jan 09, 2013 09:08 AM 
Monitor is now extended and software has been updated.
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Adam Fyffe Jan 08, 2013 05:08 PM 
Went over there and I need to keep troubleshooting
it. 1 and 2 monitors keep switching.  Will update
drivers tomorrow.
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Adam Fyffe Jan 08, 2013 03:35 PM 
Task reassigned to Adam Fyffe.
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Lexie Widmer Jan 08, 2013 02:01 PM 
They are still connected, but one is now supposed
to be used for slideshows and the other as the
main normal monitor.
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Lexie Widmer Jan 08, 2013 01:59 PM 
Hannah Warner
88432
WUC 119


Screen 20100776[Edit Inv] is not displaying clearly.  This
is one part of dual monitors that was then split
apart, but things are still not how it should be.
 There are problems with getting the main monitor
properly recognized.
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