Service Request Ticket

Service Request Information

CONTACT	Name	Scharn, Tracy	Date	Jan 08, 2013 03:08 PM
	Department	Library & Media Services	Phone	88892
	Location		Email	scharnt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081030 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 USFF 3.0GHz, 6M, 1333MHz FSB
	Serial No.	1L5FTJ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows 7 Pro upgrade on P0081747, Microsoft Office Pro Plus 2007 from P0070415
	Wired NIC	00:22:19:30:9E:D6

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jan 09, 2013 11:35 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Jan 09, 2013 11:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jan 09, 2013 11:35 AM	Computer should now be working with Adobe Reader	Add Attachment
Adam Fyffe	Jan 09, 2013 09:35 AM	Task reassigned to UCS Tech.	Add Attachment
Adam Fyffe	Jan 09, 2013 09:35 AM	Need to image the computer with a usb stick because its in a sealed space. They don't have class until 4 today.	Add Attachment
Adam Fyffe	Jan 08, 2013 05:09 PM	Used ninite to install updates. All work fine but Adobe Reader gets error 2379 when installing. I will do some research and get that fixed tomorrow.	Add Attachment
Adam Fyffe	Jan 08, 2013 03:36 PM	Task reassigned to Adam Fyffe.	Add Attachment
Lexie Widmer	Jan 08, 2013 03:08 PM	**This is an email** During instruction today, the librarians discovered that there is no longer a PDF reader installed on the instructor station (podium, WOU20081030) This is essential for our instruction sessions. Can someone please fix this? Our next instruction session is scheduled for Wednesday. Thanks!	Add Attachment