Service Request Ticket - # 49292

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 08, 2013 04:47 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Tablet Edit WOU # 20110584[Edit Inv] (opens in a new window) Bldg/Room TERRY 109
Service Tag Description Apple iPad 2 with Wi-Fi 16GB - Black #MC769LL/A
Serial No. DLXH7ELBDFHW Location Student Media Office Staff

CPU 1GHz dual-core Apple A5


OS Unknown Software shipped with iOS 5.0

Bluetooth NIC FC:25:3F:BB:AB:5D

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jan 14, 2013 11:29 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jan 14, 2013 11:29 AM 
Task reassigned to Megan Eichler.
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Megan Thibeault Jan 14, 2013 11:29 AM 
I called and left Omeno a voice mail explaining
how we don't have access to any passwords on the
apple side. I let Omeno know that he can come in
and we can try and assist them but without their
information their isn't a lot we can do.
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Megan Thibeault Jan 14, 2013 08:23 AM 
When iPads go out and get set up the end user
creates their own log in information. We would not
be able to get them their passwords/log in info.
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Lexie Widmer Jan 08, 2013 04:47 PM 
Omeno Kapze
KWOU, 88900

The ipad has a bunch of material on it, and it
says it needs to update.  However, it can't update
because of an Icloud issue (they don't know the
password).
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