Service Request Ticket - # 49294

Service Request Information

CONTACT Name Ferguson, Arne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2013 09:11 AM
Department Athletics Phone 88516
Location Email fergusa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080478[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 48JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003

Wired NIC 00:21:70:6F:E9:BF

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Jan 17, 2013 11:58 AM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Jan 17, 2013 11:58 AM 
added printer
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Adam Fyffe Jan 16, 2013 08:21 AM 
Task reassigned to Adam Fyffe.
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Adam Fyffe Jan 14, 2013 12:10 PM 
Task reassigned to UCS Tech.
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Adam Fyffe Jan 11, 2013 03:18 PM 
Ill look into it on Monday morning.

Email:

The coaches are in the office however I am out for
the rest of today and will be back Monday between
8am and 11:45am.
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Adam Fyffe Jan 11, 2013 01:04 PM 
Sent email asking for availability.
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Adam Fyffe Jan 11, 2013 01:04 PM 
Task reassigned to Adam Fyffe.
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Katie Halvorson Jan 10, 2013 11:32 AM 
called to check on the status of this issue.
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Lori Burgeson Jan 09, 2013 03:15 PM 
Task reassigned to UCS Tech.
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Katie Halvorson Jan 09, 2013 12:42 PM 
Task reassigned to Lori Burgeson.
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Katie Halvorson Jan 09, 2013 11:35 AM 
She is trying to access football copier.  FB-copier
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Lori Burgeson Jan 09, 2013 11:30 AM 
Task reassigned to Service Request Desk.
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Lori Burgeson Jan 09, 2013 11:30 AM 
Please find out what printer this person is trying
to access.
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Joshua Johnson Jan 09, 2013 09:14 AM 
cmacielgaribay09
cmacielgaribay09@wou.edu
v00249338
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Joshua Johnson Jan 09, 2013 09:11 AM 
Hi I want to file a service request for computer
number 20080478[Edit Inv].  I tried to connect the printer
to the computer and a message saying you do not
have sufficient access to your computer to connect
to the selected  printer appears on the screen.

-Clarissa Maciel
503 838 8516
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