Service Request Ticket

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Service Request Information

CONTACT	Name	Hansen, Jennifer	Date	Jan 09, 2013 11:34 AM
	Department	Service Learning & Career Development	Phone	88652
	Location		Email	hansenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20101055 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP Officejet Pro 8000 Printer #CB092A#B1H
	Serial No.	SCN0CP3Q10D	Location	PDR
	Model	CB092A	Hostname	resumes.wou.edu
	Notes	B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in	Ink/Toner Refill
	Wired NIC	D4:85:64:7D:BB:D0

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	afyffe07@wou.edu	88925

Tracking

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Feb 18, 2013 01:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Feb 18, 2013 01:23 PM	I uninstalled the printer and reinstalled it on the machines, i also switched the port the Ethernet cable was plugged into because it wasn't working	Add Attachment
Lori Burgeson	Feb 18, 2013 10:34 AM	Task reassigned to Adam Fyffe.	Add Attachment
Lori Burgeson	Feb 18, 2013 10:34 AM	Adam - This printer has been changed on Krusty. Please help everyone in WUC 119 that needs to use this printer delete the old CR-Resume and add the new CR-Resume	Add Attachment
Lori Burgeson	Feb 18, 2013 09:49 AM	Sent the mac address to Paul for a change in DHCP. After that change is made, I can work on Krusty.	Add Attachment
Adam Fyffe	Feb 18, 2013 09:00 AM	Task reassigned to Lori Burgeson.	Add Attachment
Adam Fyffe	Feb 15, 2013 04:31 PM	They said they moved it from another place within the room but a tech set it up. Its offline and needs a new MAC Address to get online	Add Attachment
Lori Burgeson	Feb 14, 2013 12:03 PM	Task reassigned to Adam Fyffe.	Add Attachment
Laven Voth	Feb 14, 2013 10:50 AM	Task reassigned to Lori Burgeson.	Add Attachment
Adam Fyffe	Jan 15, 2013 03:34 PM	Task reassigned to Laven Voth.	Add Attachment
Adam Fyffe	Jan 15, 2013 03:31 PM	Task reassigned to Laven Voth.	Add Attachment
Lexie Widmer	Jan 15, 2013 03:17 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lexie Widmer	Jan 15, 2013 03:17 PM	SLCD called to say that the issue is not resolved. The printer is "offline" again and the queue is backed up.	Add Attachment
Adam Fyffe	Jan 11, 2013 03:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Jan 11, 2013 03:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Jan 11, 2013 03:15 PM	Printer is online and working, it was just backed up with documents.	Add Attachment
Lori Burgeson	Jan 09, 2013 02:21 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Jan 09, 2013 01:25 PM	Task reassigned to Lori Burgeson.	Add Attachment
Katie Halvorson	Jan 09, 2013 01:25 PM	called back to report the printer name is resumes	Add Attachment
Katie Halvorson	Jan 09, 2013 12:43 PM	left vm requesting information	Add Attachment
Lori Burgeson	Jan 09, 2013 12:41 PM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	Jan 09, 2013 12:41 PM	Please find out the host name of the printer	Add Attachment
Nicole Crane	Jan 09, 2013 11:34 AM	They just put in a new printer but they are unable to print to it from any computer. When they attempt to print to it, the printer does not respond at all. The power lite is on but saying that the printer is offline.	Add Attachment