Service Request Ticket - # 49300

Service Request Information

CONTACT Name Taylor, Steve   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2013 12:39 PM
Department Natural Science/ Earth and Physical Science Phone 88398
Location Email taylors@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120144[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF, Core i7-2600, 3.4GHz, 8M
Serial No. 1803733491C9 Location PDR

CPU Intel Core i7-2600(3.4GHz, 8M)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0086494

Wired NIC 18:03:73:34:91:C9

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jan 14, 2013 11:46 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 14, 2013 11:46 AM 
Installed new power supply and everything is back
up and running properly.  Deploying station.
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Lori Burgeson Jan 11, 2013 11:35 AM 
motherboard was installed.  Still having same
issue.  Need to warranty power supply
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Lori Burgeson Jan 11, 2013 07:20 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Jan 09, 2013 03:16 PM 
New motherboard was ordered
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Katie Halvorson Jan 09, 2013 12:39 PM 
Computer has been restarted and unplugged but when
they can never get to the log in page.  He has a
full class and all computers need to be working
for his students to participate.
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