Service Request Ticket - # 49303

Service Request Information

CONTACT Name Lydum, Randi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2013 02:25 PM
Department Athletics Phone 88121
Location Email lydumr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090523[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 724QFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:75:14:71

TECHS Submitted by Lori Burgeson Contact burgesonl@wou.edu 88955
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Apr 01, 2013 01:27 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Mar 28, 2013 09:50 AM 
Randi's machine has nothing but issues, it will be
replaced with a GFA.
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Megan Thibeault Feb 25, 2013 10:52 AM 
ordered a power supply tester.. still waiting for
it to come in.
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Megan Thibeault Feb 18, 2013 10:46 AM 
****This is an email****
Thanks for the update Megan...No problem, my
loaner is working great! Have a good week... Randi


On Mon, Feb 18, 2013 at 9:55 AM, Megan Eichler
 wrote:

    Randi,

    I just wanted to check in with you and let you
know that we are still working on your machine. We
have been waiting for another part to arrive. I'm
sorry for such the delay. Hope you have a
wonderful week.
    Thanks,
    Megan
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Lori Burgeson Feb 07, 2013 07:09 AM 
Task reassigned to Megan Eichler.
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Lori Burgeson Feb 07, 2013 07:09 AM 
Waiting to receive power supply tester.
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Lori Burgeson Jan 16, 2013 02:09 PM 
Warrantied a new motherboard.  Should be here
tomorrow.
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Megan Thibeault Jan 16, 2013 07:46 AM 
Replaced the ram and power supply. Once the new
power supply was inserted it started up and I
started on the reimagning process and about ten
minutes into it, the whole computer shut down.
Still showing the same light issues..
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Lori Burgeson Jan 14, 2013 06:41 AM 
Ram has been warrantied from Dell
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Lori Burgeson Jan 09, 2013 02:25 PM 
Computer has a solid amber power light and 3 & 4
are blinking amber.  Computer is out of warranty
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