Service Request Ticket - # 49304

Service Request Ticket - # 49304

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Service Request Information

CONTACT	Name	Henrickson, Adria	Date	Jan 09, 2013 02:37 PM
	Department	OHSU School of Nursing	Phone	88179
	Location		Email	gredviga@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110018 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 USFF, i5-2400S(2.5GHz, 6M)
	Serial No.	BLW9ZQ1	Location	PDR
	CPU	Intel Core i5-2400S(2.5GHz,6M,VT-x)
	OS	Unknown	Software	bundled with Cyberlink PowerDVD9.5 and Roxio Creator Stater Ed, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:A2:3A:B0

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Feb 04, 2013 01:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Feb 04, 2013 01:33 PM	Hard drive was installed into computer in MNB 222. Everything is working well and have not heard anything since installation took place.	Add Attachment
Lori Burgeson	Jan 28, 2013 07:03 AM	An EMS representative will be remotely installing the Arcadia Viewer software this morning. Once that is finished, the hard drive can be swapped out with the unit in MNB 222	Add Attachment
Lori Burgeson	Jan 25, 2013 03:09 PM	Lori, Bill Lockfield is our contact at EMS. His information is before. He should be able to help you out there. Nathan Bill Lockfeld Manager - Client Support Services Education Management Solutions (EMS) Leader In Clinical Simulation Management Solutions 436 Creamery Way, Suite 300 Exton, PA 19341 610.701.7002 x223 877.367.5050 x223 484.653.1070 (fax) William.Lockfeld@EMS-works.com http://www.EMS-works.com	Add Attachment
Lori Burgeson	Jan 22, 2013 10:49 AM	Warrantied HD	Add Attachment
Laven Voth	Jan 22, 2013 10:42 AM	Task reassigned to Lori Burgeson.	Add Attachment
Katie Halvorson	Jan 17, 2013 01:37 PM	There is no class in there today or tomorrow.	Add Attachment
Katie Halvorson	Jan 17, 2013 01:36 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Jan 17, 2013 01:36 PM	**This is an email** I just received this notification, but the MNB 222 classroom computer is still not working. There is a class in there now that will get out at 1:00pm. We still have a laptop hooked up in there until the computer is working but this is really not ideal. If someone can stop in this afternoon that would be great- thank you! Adria	Add Attachment
Laven Voth	Jan 16, 2013 09:44 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Jan 16, 2013 09:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jan 16, 2013 09:44 AM	Computer seemed to work fine	Add Attachment
Katie Halvorson	Jan 11, 2013 03:43 PM	This is their main classroom and called to check on the status.	Add Attachment
Katie Halvorson	Jan 09, 2013 02:38 PM	She has also tried a hard reset on the machine.	Add Attachment
Katie Halvorson	Jan 09, 2013 02:37 PM	When she tries to start the computer an error message comes up before the log in page. Error says "startup repair, windows cannot start up repair automatically." She is supposed to click finish and restart computer but the same error message keeps coming back up. She never gets to the login page. Computer is located in MNB 222.	Add Attachment