Service Request Ticket

Service Request Information

CONTACT	Name	Lehto, Nan	Date	Jan 10, 2013 11:27 AM
	Department	Student Engagement	Phone	88088
	Location		Email	lehton@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080294 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP Laserjet P4515X Printer #CB516A#ABA
	Serial No.	CNDY323674	Location	PDR
	Model	CB516A	Hostname	wuclab2.wou.edu
	Notes	duplexing, 2nd 500 sheet tray original printer, Fuser added via Maint Repair P0084130 SR46332 FEB2012, MAINT kit for HP LJP4515X from P0088536 SR49328 FEB2013 IP: 140.211.118.26	Ink/Toner Refill	HP 64A or HP 64X
	Wired NIC	00:1F:29:24:B3:26

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jan 11, 2013 07:27 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Jan 11, 2013 07:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jan 11, 2013 07:27 AM	Refer to ticket 49328. There are three tickets open on this one printer. They should all be on the same ticket.	Add Attachment
Katie Halvorson	Jan 10, 2013 11:27 AM	I had the APSC guy go over and take a look at the paper jam because they wanted someone to come over and look at it right away. But the info desk called to report a 3rd person has called to say the printer keeps jamming. The printer says there is a trey 2 jam and they seem to pull out all paper but continually jams.	Add Attachment