Service Request Ticket - # 49322

Service Request Information

CONTACT Name Ferguson, Arne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 10, 2013 11:31 AM
Department Athletics Phone 88516
Location Email fergusa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080478[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 48JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003

Wired NIC 00:21:70:6F:E9:BF

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Jan 17, 2013 11:58 AM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Jan 17, 2013 11:58 AM 
outlook set up
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Lori Burgeson Jan 17, 2013 07:03 AM 
Adam - to help set up Outlook on a computer, you
will have to follow the steps outlined in the
Supported Email Clients - Microsoft Outlook
section on this website:

http://www.wou.edu/ucs/google_apps_tips.php
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Adam Fyffe Jan 16, 2013 08:21 AM 
Task reassigned to Adam Fyffe.
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Katie Halvorson Jan 10, 2013 11:31 AM 
Browser: Firefox
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Public
Katie Halvorson Jan 10, 2013 11:31 AM 
When she tries to get on Outlook an error comes up
and says that she needs to setup and she tries to
do that but then tells her to configure an email.
 She has not been able to get it set up since this
error.  Arne can see it on his Outlook but her
computer won't finish the set-up.  She is
connected to internet.

Clarissa Maciel computer
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