Service Request Ticket

Service Request Information

CONTACT	Name	Ferguson, Arne	Date	Jan 10, 2013 11:37 AM
	Department	Athletics	Phone	88516
	Location		Email	fergusa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080311 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Mac Pro, 2.8GHZ Quad Core Intel Xeon #Z0EM
	Serial No.	G88343ZTXYL	Location	PDR
	CPU	One 2.8GHz Quad-Core Intel Xeon
	OS	MAC OS X 10.11 (El Capitan)	Software	Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office 2008 for MAC from P0067422,
	Wired NIC	00:1F:5B:3A:E3:08
	Bluetooth NIC	00:22:41:3D:EA:18

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Jan 14, 2013 01:47 PM	Task reassigned to Adam Fyffe.	Add Attachment
Adam Fyffe	Jan 14, 2013 01:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Jan 14, 2013 01:47 PM	admin account was set up on computer	Add Attachment
Katie Halvorson	Jan 14, 2013 12:25 PM	He came in to today and needs this to be completed. There should be someone around to assist with this till 5.	Add Attachment
Adam Fyffe	Jan 14, 2013 12:11 PM	Task reassigned to UCS Tech.	Add Attachment
Adam Fyffe	Jan 11, 2013 03:23 PM	Task reassigned to Adam Fyffe.	Add Attachment
Lori Burgeson	Jan 11, 2013 03:13 PM	Task reassigned to UCS Tech.	Add Attachment
Dave McEvilly	Jan 11, 2013 08:24 AM	Task reassigned to Lori Burgeson.	Add Attachment
Katie Halvorson	Jan 10, 2013 11:38 AM	Contact 541-619-9565 when completed.	Add Attachment
Katie Halvorson	Jan 10, 2013 11:37 AM	He is trying to use the disc drive but it is asking for admin rights and to log in. Student worker called to ask to give Arne's username admin rights for the new Mac. fergusa	Add Attachment