Service Request Ticket - # 49342

Service Request Information

CONTACT Name Powell, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 11, 2013 11:17 AM
Department Behavioral Sciences Division Phone 88299
Location Email dalket@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091008[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 4VBFRL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:7D:2F:76

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Feb 04, 2013 07:44 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Feb 04, 2013 07:44 AM 
Task reassigned to Megan Eichler.
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Megan Thibeault Feb 04, 2013 07:44 AM 
****This is an email****
Yes, fixed thanks.

Dr. Powell
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Megan Thibeault Feb 01, 2013 08:10 AM 
****This is an outgoing email****
Hi Tracy,

We were just following up with you regarding a
service request that we have for you.  (#49342)

Description: powerpoint not showing templates

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.
As well as your availability 

Thanks,
Megan Eichler
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Public
Megan Thibeault Jan 31, 2013 11:49 AM 
In her office today from 2-3
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Dyl Karbia Jan 25, 2013 08:40 AM 
Left VM
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Megan Thibeault Jan 23, 2013 03:41 PM 
Stopped by her office but she was not there.
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Lori Burgeson Jan 14, 2013 06:51 AM 
Emailed trying to get more information as to what
she is using RDP for - the terminal servers or her
own machine.
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Katie Halvorson Jan 11, 2013 11:17 AM 
When she tried to open PP on her remote desktop it
says adobe updater is needed with admin
privileges.  And then she tries to use PP and it
never lets her create anything with options.  When
I look at my PP she doesn't have the same options
I do, most is asking her to do custom stuff.  She
would like all the options and when she tried to
close it, it freezes.  When she tries to log off
and back on everything still freezes.  Word opened
fine, she thinks it is just the PP not working. 

Linda at the front can let you in her office to
get this fixed asap.
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