Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 11, 2013 03:03 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090930 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	hvkjql1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074772
	Wired NIC	00:26:B9:8E:6A:B1

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Jan 15, 2013 11:57 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Jan 15, 2013 11:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Jan 15, 2013 11:57 AM	Performed a repair on Microsoft Office and the programs worked.	Add Attachment
Joshua Johnson	Jan 15, 2013 08:14 AM	called and is wanting to know if this can be done today	Add Attachment
Lexie Widmer	Jan 14, 2013 04:43 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lexie Widmer	Jan 14, 2013 04:43 PM	Called to check on request. This is affecting her work computer.	Add Attachment
Katie Halvorson	Jan 11, 2013 03:03 PM	Shannon Grosse V00259296 sgrosse09 88221 She works as a student worked in VP Affairs and tries to log onto her work computer and tries to open Word and Excel and gives an error "office has not been installed for the current user. Please run set up to install" When she presses ok it closes her out of system and then goes back to the same error. She has tried restarting and on a different computer, but still same error.	Add Attachment