Service Request Ticket - # 49388

Service Request Information

CONTACT Name Carey, W. Jay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 16, 2013 11:26 AM
Department Campus Public Safety Phone 88822
Location Email careywj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091016[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag 4VJFRL1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 4VJFRL1 Location

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010

Wired NIC B8:AC:6F:7D:2E:F4

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact ellism@wou.edu 88629

Tracking

Entered by Date Memo
Michael Ellis
Email

Public
Entered by Date Memo
Katie Halvorson Jan 16, 2013 11:34 AM 
Task reassigned to Michael Ellis.
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Katie Halvorson Jan 16, 2013 11:34 AM 
Status changed from (1) Pending to (5) Completed
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Katie Halvorson Jan 16, 2013 11:33 AM 
****This is an email****
Hello,

This has been resolved.  Jay talked to Michael
Ellis this morning, and he had someone come down
and fix it.

Thank you,
Nancy
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Katie Halvorson Jan 16, 2013 11:26 AM 
 Hello,
 
My director,  Jay Carey, is having trouble
printing.  His computer number is 20091016[Edit Inv].  When
he tries to print, it gives the following error:
 
PCL XL error
     Subsystem: KERNEL
     Error:  MissingAttribute
     Operator:  Beginpage
     Position:  3
 
He is trying to print to the Nancy_Drew printer. 
It's like he lost his print driver.  He can still
print to Hardy_Boys.
 
Please come down and help fix this error as soon
as possible. 
 
Jay's extension is 8-8822.  Let me know if you
have any questions.
 
Thank you,
Nancy Minnick
Public Safety
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