Service Request Ticket - # 49393

Service Request Information

CONTACT Name McMillan, June   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 16, 2013 02:03 PM
Department Admissions Office Phone 88197
Location Email mcmillanj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100284[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 8860/DN Color Printer #8860/DN
Serial No. HAV136764 Location PRD

Model 8860/DN Hostname
Notes Ink/Toner Refill

Wired NIC 00:00:AA:D4:DA:7D

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Lori Burgeson Apr 02, 2013 02:39 PM 
Task reassigned to Megan Eichler.
 Add Attachment
Lori Burgeson Apr 02, 2013 02:39 PM 
Task reassigned to Megan Eichler.
 Add Attachment
Lori Burgeson Apr 02, 2013 02:39 PM 
Retard roller just came in and has been replaced
 Add Attachment
Lori Burgeson Mar 12, 2013 10:11 AM 
Wrong ticket for the last comment
 Add Attachment
Lori Burgeson Mar 12, 2013 09:01 AM 
SR 49639 - Printer in HL 108.  Tray is not lifting
paper up to print.

Xerox has been out multiple times working on the
printers in the library.  New work orders have
been opened for 20090477[Edit Inv], 20090472[Edit Inv], and 20090473[Edit Inv].
 A Xerox technician should be out tomorrow with parts.
 Add Attachment
Lori Burgeson Feb 22, 2013 07:34 AM 
Still waiting to receive the parts for this printer
 Add Attachment
Lori Burgeson Feb 14, 2013 11:31 AM 
PR#: 6807

604K42200 - Xerox Printer Belts and Rollers - Pick
Assembly & Retard Roll has been ordered
 Add Attachment
Adam Fyffe Jan 22, 2013 04:14 PM 
Megan** typo |
             |
             v
 Add Attachment
Adam Fyffe Jan 22, 2013 04:13 PM 
Task reassigned to Lori Burgeson.
 Add Attachment
Adam Fyffe Jan 22, 2013 04:13 PM 
Meghan has pictures on the bottom roller that we
need to replace.
 Add Attachment
Adam Fyffe Jan 22, 2013 04:02 PM 
Needs replacement bottom roller, maintenance kit
is at 14% life
 Add Attachment
Dyl Karbia Jan 18, 2013 11:07 AM 
Left VM
 Add Attachment
Katie Halvorson Jan 16, 2013 02:03 PM 
Over the last few weeks her printer keeps jamming.
 She can't even get a print job completed now. 
She has gone through and pulled out all the jams
from before but still having issues.  Keeps
getting worse.

AD-June
 Add Attachment