Service Request Ticket - # 49407

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 17, 2013 11:41 AM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20111150[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8570/DN Color Printer
Serial No. XFN129181 Location PDR 2023 Giveaway

Model 8570/DN Hostname
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, NOT A STUDENT TECH PRINTER Ink/Toner Refill

Wired NIC 9C:93:4E:02:75:2C

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jan 18, 2013 10:47 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 18, 2013 10:47 AM 
Reinstalled the printer and drivers.  Everything
was working.  Kimber can contact us if she notices
her printer is giving her troubles again.
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Katie Halvorson Jan 17, 2013 11:45 AM 
Task reassigned to Lori Burgeson.
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Katie Halvorson Jan 17, 2013 11:41 AM 
She is getting a printer error that says the
printer settings are prohibiting you to print. 
She tried selecting the printer as a default but
she can't work around the error message.
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