Service Request Ticket - # 49417

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 17, 2013 04:27 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080486[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. G7JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003, transfer from W#20031285 Dreamweaver v8 and Adobe Indesign CS2 v4 from P0057538, Filemaker Pro 7 from P0052260.

Wired NIC 00:21:70:6F:E8:E4

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jan 29, 2013 08:59 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 29, 2013 08:59 AM 
****This is an email****
Lori,

In researching the request, we have come to the
conclusion that the person can work through the
server just fine.  Please disregard the request. 
If we find, in the future, that this resolution
isn't sufficient, we'll go ahead and make a
request through the proper channel.

Thanks,
Tiffany
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Lori Burgeson Jan 29, 2013 08:16 AM 
****This is an email****
Hello,

I was wanting to touch base regarding this service
request.  Is there any update on whether or not
FileMaker Pro 12 will be purchased for this
computer:  20080486[Edit Inv]?  If so, I will wait for that
purchase request to come through for the licensing.

Thank you,
Lori
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Lori Burgeson Jan 23, 2013 06:20 AM 
****This is an email****
Lori,

Thank you for checking with me.  You may also
check with Darla Campbell when you have
software/computer requests for COE personnel.

Darla and I will check into this request and let
you know whether it is approved or not.

Thank you,
Tiffany
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Lori Burgeson Jan 22, 2013 06:24 AM 
****This is an email****
Emailed Tiffany Smith:

Hi Tiffany,

I have received a service request from a student
employee - Tyler Ciscell and I am hoping you are
the person I should contact.  This service request
is to upgrade FileMaker Pro from 9 to 12. 
FileMaker is a licensed product and there are no
available licenses to make the upgrade.  If this
is something that needs to be upgraded, a purchase
request would need to be submitted from the ED
department.  If you are not the right point of
contact, could you please let me know who else I
could contact?

Thank you,
Lori
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Tricia Flaherty Jan 18, 2013 05:05 PM 
Task reassigned to Lori Burgeson.
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Tricia Flaherty Jan 18, 2013 05:04 PM 
This station and user are not licensed for
FileMaker v12.  If they are needing it they need
to talk with there department (maybe specifically
Tiffany Smith).  There is other staff in ED who
have FMP12 as of this Fall but they have no
licenses left to disperse.
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Lori Burgeson Jan 18, 2013 06:27 AM 
Task reassigned to Tricia Flaherty.
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Lori Burgeson Jan 18, 2013 06:27 AM 
Tricia - Is this licensed for FileMaker v. 12??
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Lexie Widmer Jan 17, 2013 04:27 PM 
Tyler Ciscell
Graduate Assistant
503.999.2518

The computer is located in the main offices in the
Education Building.  Ask the front desk for the
computer that Tyler sits at.
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