Service Request Ticket

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Service Request Information

CONTACT	Name	Crawford, Leonard	Date	Jan 18, 2013 10:05 AM
	Department	Registrar’s Office	Phone	88186
	Location		Email	crawfordl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091095 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	BXF61M1	Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	BXF61M1	Location	Loaner
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0075227
	Wired NIC	00:26:B9:D1:7F:53
	Wireless NIC	00:23:14:64:F6:04
	Bluetooth NIC	70:F1:A1:51:49:B3

TECHS	Submitted by	Paul Gutzman	Contact	pgutzman08@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Tracking

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Jan 18, 2013 02:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Jan 18, 2013 02:09 PM	Given back to Leonard updated.	Add Attachment
Adam Fyffe	Jan 18, 2013 01:16 PM	Task reassigned to Adam Fyffe.	Add Attachment
Adam Fyffe	Jan 18, 2013 12:03 PM	Leonard was asking if we could switch out the large case for a smaller one is possible also	Add Attachment
Adam Fyffe	Jan 18, 2013 12:02 PM	Laptop is at my desk, updating	Add Attachment
Tricia Flaherty	Jan 18, 2013 10:19 AM	**This is an email** Good morning Leonard, I have looked into the details of the laptop you had asked about replacement of via Service Request#49423. This is a fairly new laptop hardware wise and should run great. It would not be up for replacement until a year from now at the earliest. We have just started doing the W#2008s and will be working on replacement of those stations over the next year. I have moved the Service request #49423 over to our tech list and they should be contacting you in order to perform updates and diagnostic to make sure everything is running smoothly. Tricia Flaherty	Add Attachment
Tricia Flaherty	Jan 18, 2013 10:14 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Jan 18, 2013 10:14 AM	Laptop is not due for an upgrade and is in fact decent hardware wise. The soonest this would be up for replacement is a year from now. It sounds like it has just been sitting idle and may needs lots of updates run etc. Please perform any"cleanup" and updates and make sure it does not have and problems	Add Attachment
Paul Gutzman	Jan 18, 2013 10:05 AM	Laptop has been sitting around not in use. He was wondering if he could get a new replacement for it. If not it will need to be cleaned and updated for use in out of state registration.	Add Attachment