Service Request Ticket

Service Request Information

CONTACT	Name	Hewett, Dianna	Date	Jan 18, 2013 10:32 AM
	Department	Business/Economics Division	Phone	88722
	Location		Email	hewettd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20031275 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	LaserJet 4200N
	Serial No.	USGNS38490	Location	PDR
	Model	Q2426A#ABA	Hostname
	Notes	Maint Kit for HP LJ4200N from P0088536 FEB2013 SR49482; LJ 4200 Maint. Kit from P0092593 NOV2013 SR52340	Ink/Toner Refill

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Jan 22, 2013 03:43 PM	Task reassigned to Adam Fyffe.	Add Attachment
Adam Fyffe	Jan 22, 2013 03:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Jan 22, 2013 03:43 PM	Put in a price request and will call back to submit the order under a different request.	Add Attachment
Adam Fyffe	Jan 22, 2013 02:59 PM	Task reassigned to UCS Tech.	Add Attachment
Adam Fyffe	Jan 18, 2013 01:16 PM	Task reassigned to Adam Fyffe.	Add Attachment
Adam Fyffe	Jan 18, 2013 01:06 PM	I printed out a supplies page and the maintenance kit was at 0%. Left a note saying if they order one we can install it or we can order it for them.	Add Attachment
Katie Halvorson	Jan 18, 2013 10:33 AM	If her department has to order the part, she needs to have someone come over and verify that it's needed.	Add Attachment
Katie Halvorson	Jan 18, 2013 10:32 AM	Error message saying that it needs a maintenance kit and it keeps jamming. She can only finish a print job if she turns it off and then back on. It jams again by the next print job. West house 207 greenspan is the printer name.	Add Attachment