Service Request Ticket - # 49437

Service Request Information

CONTACT Name Kunze, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 22, 2013 10:04 AM
Department Behavioral Sciences Division Phone 88344
Location Email kunzel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20040642[Edit Inv] (opens in a new window) Bldg/Room BELL 312
Service Tag Description HP LaserJet 4250dtn printer #Q5403A#ABA
Serial No. SCNBXC35310 Location

Model Q5403A Hostname
Notes Duplexing, 2X500 sheet input trays Fuser for HP LJ4250 FEB2011 SR#41041, Maint Kit for HPLJ4250 from P0088563 March 2013 SR49437 Ink/Toner Refill

Wired NIC 00:12:79:80:49:F0


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public

Entered by Date Memo
Lori Burgeson Mar 14, 2013 04:06 PM
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Mar 14, 2013 04:06 PM
Maintenance kit has been replaced along with the
rollers
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Katie Halvorson Mar 04, 2013 10:47 AM
****This is an email****
Hello~ Could someone please tell me the status of
maintenance kit that has been ordered for the WOU
machine listed below?

Would you know when the kit will be on campus and
will be replaced?

This is the printer that jams daily.

WOU id number  20040642[Edit Inv]

Thanks a ton.
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Lori Burgeson Feb 22, 2013 07:32 AM
Still waiting to receive the maintenance kit for
this printer
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Katie Halvorson Jan 23, 2013 01:52 PM
printer is still jamming and when someone tries to
pull paper out it gets stuck.  Told her how to
connect to another printer in the building.
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Lori Burgeson Jan 23, 2013 09:04 AM
Status changed from (5) Completed to (1) Pending
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Lori Burgeson Jan 23, 2013 08:59 AM
Task reassigned to Lori Burgeson.
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Lori Burgeson Jan 23, 2013 08:59 AM
Maintenance kit was ordered.  PR# 6771
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Laven Voth Jan 23, 2013 08:28 AM
Status changed from (1) Pending to (5) Completed
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Laven Voth Jan 23, 2013 08:28 AM
Status changed from (1) Pending to (5) Completed
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Laven Voth Jan 23, 2013 08:28 AM
Lori ordered a maintenance kit. Fixed the jams
yesterday, but keeps jamming.
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Joshua Johnson Jan 23, 2013 08:10 AM
Priority changed from (3) Priority to (2) High Priority.
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Joshua Johnson Jan 23, 2013 08:10 AM
There are 20 people that print to this printer.
None of them are able to print
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Lexie Widmer Jan 22, 2013 01:52 PM
Called to check on status. Also wanted to inquire
about replacing it.  There is also a piece of
paper stuck in it.  
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Joshua Johnson Jan 22, 2013 10:04 AM
Hi~ We have a printer in Todd Hall room 308 that
is jamming ALL of the time.  We have reported this
issue several times.  The WOU id# is 20040642[Edit Inv].  We
have at least 20 faculty printing to this printer.
 I have unjammed it what seems to be every hour. 
Could someone PLEASE come and fix the problem? 
The problem occurs every other time someone prints
to it.

Thanks so much.
Linda Kunze
Administrative Assistant
Psychology Division
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