Service Request Ticket

Service Request Information

CONTACT	Name	Whitenack, Faye	Date	Jan 22, 2013 11:09 AM
	Department	Business Services	Phone	88172
	Location		Email	whitenaf@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110835 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2GDZ4V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:26:31:32

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Jan 22, 2013 03:31 PM	Task reassigned to Adam Fyffe.	Add Attachment
Adam Fyffe	Jan 22, 2013 03:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Jan 22, 2013 03:31 PM	Works now	Add Attachment
Lori Burgeson	Jan 22, 2013 01:37 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Jan 22, 2013 01:37 PM	**This is an email** Hi Faye, I was looking over your service request and noticed you are trying to use the Print Screen key on your keyboard to print to a printer. The Print Screen key only takes a snapshot of any application you have open and showing on your computer. It does not send a print command to a printer. Once you have taken a snapshot using the Print Screen key, then it allows you to copy and paste that snapshot into something like Paint or Microsoft Office such as Word. From there, you would have to use a print command (Ctrl+P) to send a job to a printer. Please let me know if this information is helpful to you. Thank you, Lori	Add Attachment
Joshua Johnson	Jan 22, 2013 11:09 AM	Faye is not able to use her print key on her keyboard. When she uses the print key she is not able to print. She is able to print when not using the print key. She has tried to reconnect the printer and the issue still there. AD 101J 88172 whitenat@wou.edu	Add Attachment