Service Request Ticket - # 49446

Service Request Information

CONTACT Name Klumph, Randy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 22, 2013 01:54 PM
Department The Research Institute Phone 88885
Location Email klumphr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120362[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 Minitower, 8M, 3.4GHz w/HD4000
Serial No. BKKRVV1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0087063, DeepTrawl v3 Pro 2,000 from VISA2012003172 UPGRADED to v.3 Enterprise Unlimited on VISA2013003571 July2013, transfered from W#20060765 Camtasia Studio 7.1(upg) from VISA2011002931 and Adobe Acrobat Pro 10 WIN license from P0083034 DEC2012 SR#49019, Adobe Design&Web Prem CS6 WIN from P0088088, Adobe Premiere Pro CS6 WIN from P0088229 JAN2013; Adobe Acrobat DC (Pro)subscription from XXXX2016005512 serialized desktop AUG2016

Wired NIC 90:B1:1C:60:AB:82

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Jan 23, 2013 01:39 PM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Jan 23, 2013 01:39 PM 
fixed
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Adam Fyffe Jan 23, 2013 01:09 PM 
Adobe Premiere was installed earlier this month
and it was taken off the Adobe ID so I went back
and logged back into ucsadobe login, put in key
for the product and it worked fine.  

He also has Adobe Design and Web Premium CS6
installed but it is in the trial version.

He says we installed it in December 2012.  

Will ask Tricia if he has the rights to the software.
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Joshua Johnson Jan 23, 2013 08:27 AM 
****This is an email****

Received a voicemail requesting a time to complete
this ticket. I will be in my office today from
11:45-3:15

Regards,
Randy Klumph
The National Consortium on Deaf-Blindness
The Teaching Research Institute
Western Oregon University
klumphr@wou.edu
503.838.8885
http://nationaldb.org

On 1/22/2013 1:40 PM, Randy Klumph wrote:
> Recently, we purchased, and your department
installed, a copy of Adobe Creative Suite 6 Design
& Web on computer 20120362[Edit Inv]. Whenever I launch one
of the applications, it tells I am running a trial
copy and will expire unless a serial number is
entered.
>
>
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Adam Fyffe Jan 23, 2013 08:13 AM 
Task reassigned to Adam Fyffe.
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Adam Fyffe Jan 22, 2013 03:48 PM 
Left VM for availability
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Lexie Widmer Jan 22, 2013 01:54 PM 
****This is an email****
Recently, we purchased, and your department
installed, a copy of Adobe Creative Suite 6 Design
& Web on computer 20120362[Edit Inv]. Whenever I launch one
of the applications, it tells I am running a trial
copy and will expire unless a serial number is
entered.
 Add Attachment