Service Request Ticket - # 49453

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 22, 2013 06:20 PM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090137[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. hfj4ck1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:32:44:57

TECHS Submitted by Juliette Sprague Contact jsprague11@mail.wou.edu 88925
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Adam Fyffe Jan 23, 2013 09:08 AM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Jan 23, 2013 09:08 AM 
ran windows update, fixed
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Adam Fyffe Jan 23, 2013 08:25 AM 
Task reassigned to Adam Fyffe.
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Juliette Sprague Jan 22, 2013 06:20 PM 
All users who attempt to print from this machine
elicit no response from the machine or the
printer. There are no dialogue boxes or other
indications that it is either trying or has failed
to print.
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