Service Request Ticket

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Service Request Information

CONTACT	Name	Poage, Kimberly	Date	Jan 23, 2013 09:58 AM
	Department	Deaf Studies and Professional Studies	Phone	88758
	Location		Email	poagek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100751 (opens in a new window)	Bldg/Room	AD 302
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	unk due to overfilled data	Location	Storage
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	MS Office Pro Plus 2010 installed as Office 2007 from P0079246, *TRANSFERED TO W#20130408 SR52244* DragonNatSpeaking VoiceRecorderEdition v.11 and SonySoundOrganizer v1.1.1 bundled with 20110572 from VISA2011002824(under drivers on T:\1. Drivers\Digital_Voice_Recorder\SONY ICD_PX312D)
	Wired NIC	5C:26:0A:3E:3F:ED
	Wireless NIC	58:94:6B:FD:7B:A4
	Bluetooth NIC	1C:65:9D:F5:4E:AB

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	lvoth11@wou.edu	88925

Tracking

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jan 31, 2013 11:47 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Jan 31, 2013 11:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jan 31, 2013 11:47 AM	reinstalled sophos and did not receive the error. Seemed to be okay.	Add Attachment
Katie Halvorson	Jan 28, 2013 12:06 PM	She is available till 5 today, and 830-1130 tomorrow and 830-1 on wed this week. If the door is closed, just go ahead and knock.	Add Attachment
Dyl Karbia	Jan 25, 2013 08:34 AM	**This is an outgoing email** Hi Kim, I need some additional information regarding service request #49458 Description: Sophos warning message on computer I was wondering when you would be available today.We would like to take a look at the error message on your machine. Thanks Dyl Karbia	Add Attachment Public
Dyl Karbia	Jan 25, 2013 08:31 AM	We visited you office but no one was there	Add Attachment
Megan Thibeault	Jan 24, 2013 01:38 PM	It looks like she will be available tomorrow morning.	Add Attachment
Adam Fyffe	Jan 24, 2013 10:21 AM	Neither was in when I went over there, left a VM for availability.	Add Attachment
Katie Halvorson	Jan 23, 2013 11:51 AM	She is in till 2 today and if her door is closed you can knock and come on in.	Add Attachment
Dyl Karbia	Jan 23, 2013 11:00 AM	Left VM	Add Attachment
Nicole Crane	Jan 23, 2013 09:58 AM	She is getting an error message on her computer "Threat is projected by SOPHOS". It comes up alot while she is working, she is able to just close it but she would like us to take a look at it and make the pop up stop. She is here today til 2. Or her assistant in ED 242 can let you in.	Add Attachment