Service Request Ticket - # 49461

Service Request Information

CONTACT Name Reed, James   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 23, 2013 11:20 AM
Department Athletics Phone 88420
Location Email reedc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20111085[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
Serial No. bslwfs1 Location PDR

CPU Intel Core i7-2760QM(2.4GHz, 6MB cache)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC D4:BE:D9:37:B8:02


Wireless NIC 8C:70:5A:6D:1E:6C


Bluetooth NIC 9C:B7:0D:EE:70:FD


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell Feb 04, 2013 01:59 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Dale Goodell Jan 29, 2013 02:12 PM
Priority changed from (3) Priority to (1) Highest Priority.
Add Attachment
Dale Goodell Jan 29, 2013 02:12 PM
Task reassigned to Dale Goodell.
Add Attachment
Lacey Davis Jan 29, 2013 12:13 PM
The equipment has been moved to the shelf across
from the restroom.
Add Attachment
Lacey Davis Jan 29, 2013 08:49 AM
Task reassigned to New Equip. Setup.
Add Attachment
Lacey Davis Jan 29, 2013 08:49 AM
A dell laptop needs to be setup and delivered
(GFA) to James Reed in NPE 213. The new laptop W#
is 20111085[Edit Inv] and the old laptop W# is 20080447[Edit Inv]. The
equipment is located on the counter in the
inventory area.
Add Attachment
Andrew Gandara Jan 24, 2013 02:03 PM
Task reassigned to Tricia Flaherty.
Add Attachment
Andrew Gandara Jan 24, 2013 02:03 PM
Updated. Gave him admin rights and put all of his backed up files 
on the C: drive in a folder called "frederickd".
Add Attachment
Andrew Gandara Jan 24, 2013 01:17 PM
Backed up desktop and favorites folders. Imaged and updating now.
Add Attachment
Laven Voth Jan 24, 2013 09:48 AM
Task reassigned to Andrew Gandara.
Add Attachment
Katie Halvorson Jan 23, 2013 11:22 AM
Battery only lasts 6mins and he would like a new
OS is possible.
Add Attachment
Katie Halvorson Jan 23, 2013 11:20 AM
When he tries to start up the computer it gives
him options to start normally, start up with
newest configurations and safe mode.  None of
these get him anywhere, it always brings him back
to that page.  He can't get anywhere on the computer.

Computer name is user Isaac Frederick but needs to
be changed over to James Reed but he goes by
Chris.  He logs on as Isaac and needs it to be
changed over to his username.  All the same
software and files needs to be the same as Isaac
profile though.

503-779-6662 and office phone works too.  I have
the computer up front for whenever someone comes
to work on it.
Add Attachment