Service Request Ticket

Service Request Information

CONTACT	Name	Ryals, Sharyne	Date	Jan 23, 2013 11:31 AM
	Department	Social Science	Phone	88288
	Location		Email	ryalss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080492 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	39JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003, transfered from W#20030766 DreamweaverMX 2004 from Poo49831, and InDesign CS v3 w/pagemaker plugin pack from P0049831
	Wired NIC	00:21:70:6F:DE:40

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Andrew Gandara	Jan 24, 2013 01:15 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Andrew Gandara	Jan 24, 2013 01:15 PM	General purpose in that office.	Add Attachment
Katie Halvorson	Jan 24, 2013 11:00 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Jan 24, 2013 11:00 AM	She hasn't had any further problems and she wants to wait and see if it comes back.	Add Attachment
Andrew Gandara	Jan 24, 2013 10:51 AM	Left VM	Add Attachment
Laven Voth	Jan 24, 2013 09:49 AM	Task reassigned to Andrew Gandara.	Add Attachment
Katie Halvorson	Jan 23, 2013 11:31 AM	**This is an email** I am unsure of the time involved. Yesterday afternoon I shut it down when it started making noise. Today someone reported that it was again making the noise yesterday evening but I don't know at what time someone turned it back on. It is currently in use (turned on at approx 10AM with no noise yet.	Add Attachment
Katie Halvorson	Jan 23, 2013 11:31 AM	**This is an email** Computer # 20080492 located in HSS 231 makes a loud whining noise when it has been powered on for a period of time.	Add Attachment